Refund Policy
1. Returns Policy
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We regret to inform you that returns are not accepted for any products.
2. Eligibility for Refunds
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Refunds are only applicable for products that arrive in a damaged or defective condition.
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A continuous, unedited unboxing video is required to validate refund claims. Requests without this video evidence cannot be processed.
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A receipt or proof of purchase must also be provided to complete the request.
3. Processing Time
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Verified refund requests for damaged or defective products will be resolved within 24 hours after validation.
4. Refund Methods
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For prepaid orders, refunds will be processed back to the original payment method.
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For COD orders, customers are required to share their bank account details.
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Refunds for COD orders will be credited within 3-4 working days of approval.
5. Additional Notes
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Shipping fees, where applicable, are non-refundable.
Contact us
For further assistance, please feel free to connect with ZoviA Customer Support:
• Email: Zovia.info@gmail.com
• Phone: +91-9655054545
Our team is available to assist you and will respond to your inquiry within 24 hours.
For more information about our products and services, please visit our website.
We value your trust in ZoviA and are dedicated to ensuring your satisfaction with our products and services.